Multifactorial Perspectives of Servant Leadership Impacting Professional Services Employee Engagement

Shreya Agarwal is an experienced business analyst with a background in strategy consulting, business analysis, and data analytics in multinational organizations. She completed her MBA from Xavier Institute of Management in 2016 and has since worked across multiple organizations, specializing in business process reengineering, project management, stakeholder management, and organizational transformation. Her work focuses on enhancing operational efficiency while fostering a workplace culture promoting employee engagement and collaboration. Shreya Agarwal further pursued a Master of Arts in leadership at Trinity Western University in Canada where she expanded her expertise in leadership strategies, organizational development, and employee engagement frameworks. Her research explores how effective leadership practices can drive sustainable engagement and retention, particularly in professional service organizations. Drawing from her professional experience, Shreya Agarwal examines the role of leadership in shaping inclusive, high-performing work environments through well-defined engagement strategies. She has contributed to initiatives aimed at aligning organizational goals with employee motivation, emphasizing the importance of transparent communication, recognition, and empowerment. With a strong foundation in consulting and business analysis, Shreya Agarwal remains committed to developing leadership practices that balance performance efficiency with employee well-being. https://orcid.org/0009-0008-1739-7434