Team conflicts in multicultural organizations include disagreements, disputes, and tensions between people or groups within a team. To manage team disagreements and keep them from turning into serious organizational problems, effective leadership is essential. This study explores techniques to successfully manage conflicts, promote collaboration, and build peaceful work environments to understand how leaders see resolving team disagreements in global firms. Team conflicts in international firms can be complicated and difficult to manage in today’s globalized society. The study used an action research approach at a Canadian retail establishment. The study used a qualitative survey questionnaire with content analysis offering the recurrent theme and illuminated function of leadership in successful conflict resolution among different teams. The study’s conclusions emphasized the significance of open communication, cultural sensitivity, and conflict transformation in successful conflict resolution. A culture of continuous growth and resilience is fostered by leaders who have transformational leadership skills. To effectively handle disputes, recommendations include putting a priority on open communication, developing cultural sensitivity, and supporting transformational leadership.
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