Optimizing Workload and Policies to Reduce Burnout in Canadian Healthcare

Priyanka is a healthcare administrator with experience in patient coordination, office management, and healthcare operations. She currently works as a Medical Office Administrator at Priority MRI Diagnostics, a leading imaging clinic specializing in 3T MRI diagnostics and joint injection treatments. Previously, she served as a Medical Office Administrator at Modality LLP in Birmingham, United Kingdom, where she managed patients’ electronic medical records. Her expertise lies in optimizing patient pathways, ensuring smooth healthcare workflows, and improving administrative efficiency in medical settings. Priyanka holds an MBA in management from Birmingham City University and further pursued a Master of Arts in leadership in healthcare from Trinity Western University. She is also completing a Medical Office Administrator certificate to strengthen her knowledge of healthcare administration. Her academic background combines business leadership with healthcare management, equipping her with skills in strategic decision-making and operational efficiency. She is passionate about integrating leadership principles with healthcare service delivery to enhance patient care. Her research interests include leadership development in healthcare, change management, and patient pathway optimization. She is particularly focused on how leadership frameworks such as LEADS in a caring environment influence healthcare decision-making. Priyanka’s ability to assess and implement leadership strategies enables her to contribute to dynamic and fast-paced healthcare environments. She believes in fostering collaboration, innovation, and continuous improvement to create effective healthcare systems. Fluent in English, Hindi, and Punjabi, Priyanka excels in communication, patient engagement, and healthcare service coordination. She is highly skilled in workflow optimization, office administration, and strategic problem-solving within medical settings. Her commitment to professional growth is reflected in her continuing education and practical experience. She aims to leverage her expertise to enhance healthcare operations, leadership effectiveness, and patient outcomes.