Servant leadership practices are explored in this study to find if they enhance conflict resolution in the Canadian church environment to foster greater harmony among church members by promoting collaboration and empathy. The findings can equip church leaders with perspectives and strategies for handling disputes amicably, promoting more inclusive methods in the Canadian church environment. Our method included emailing qualitative questionnaires with open-ended questions for an in-depth understanding and valuable insights into the servant leadership perspectives of Canadian church attendees on its impact on conflict resolution. The study explored servant leadership characteristics such as empathy, active listening, and care, along with their efficacy in conflict resolution. Findings highlighted servant leadership fosters a more cooperative Canadian church environment facilitating smooth dispute resolution. The findings highlighted then importance of being sensitive to other cultures and to solve problems as they arise with a strong link between servant leadership and church member satisfaction, and this resulted in less people leaving the Canadian church. Broader implications of these findings highlight servant leadership as an effective leadership approach for resolving conflicts in the Canadian church environment. Future research can extend the scope of our study to encompass non-Christian church environments and cultural contexts beyond Canada.
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Victoria Eli Kugbe brings over 18 years of professional experience beginning with Republic Bank (formerly HFC Bank) where she served as a customer service officer, operations officer, and retail operations manager overseeing a branch experiencing fraud and loss of funds. She achieved significant growth rates for her branches, surpassing annual targets and spearheaded risk minimization efforts to improve auditing. Passionate about community service, she served as a community facilitator and gathered like-minded individuals to provide services to the community and the less privileged. Her empathetic, service-oriented, and affable nature drives her motivation to encourage, motivate, counsel, teach, listen, and learn. Victoria Eli Kugbe holds a Higher National Diploma in marketing management from Accra Technical University, a Bachelor of Business Administration with a marketing major from Central University, an Executive MBA from Kwame Nkrumah University of Science and Technology, a Master of Education, and is completing a dual degree in leadership and information technology management at Trinity Western University.
Reihaneh Rahmani has a Master of Science in biophysics and a Doctor of Philosophy in biochemistry. She has taught at two renowned Iranian universities and conducted research in the field of health and treatment. As a professor and researcher, she acted as a strategic leader to steer her universities to and attain scientific excellence. For collaborative research projects, Reihaneh Rahmani determined research direction and objectives, established research priorities, and reviewed numerous projects to secure funding. Reihaneh Rahmani is a lifelong learner always eager to improve her knowledge of strategic leadership to be able to not only solve the current problems to attain long-term goals. Her work experience in today’s universities have given her insight into improving their management and leadership structures, academic and administrative, by applying proven practical principles. Future plans include establishing an educational and research institute to teach, research, and provide health services.
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