Soroor Salemi is a Scrum Master and IT professional with expertise in agile methodologies, leadership, and customer service. She holds a Bachelor of Science in information technology from Islamic Azad University of Zanjan, where she gained a strong foundation in software development and database management, and further pursued a Master of Arts in leadership in the business stream at Trinity Western University in Canada, focusing on strategic leadership, employee engagement, and organizational development. With over three years of experience as a Scrum Master, Soroor Salemi has led agile teams in IT startups, including Torfenegar, Bamdad Blockchain, and Partobita, specializing in process optimization, team collaboration, and agile coaching. She is proficient in project management tools such as Jira and Trello, as well as database technologies such as Microsoft SQL. Beyond IT, she has experience in customer service and technical support, providing technical assistance for Apple products and troubleshooting complex system issues. Her research interests include employee engagement, ethical leadership, and crisis management in business and healthcare settings. Soroor Salemi is passionate about mentorship, continuous learning, and fostering high-performing teams, aiming to bridge the gap between technology, leadership, and workplace efficiency.