Elnaz Zandi brings over a decade of dedicated service to the healthcare sector, with expertise spanning research, diagnostic laboratory work, and leadership coaching. She holds a Bachelor of Science in microbiology, a Master of Science in cell and molecular biology from the University of Tehran, and a Master of Arts in leadership in healthcare from Trinity Western University in Canada. Elnaz Zandi’s extensive background includes pioneering breast cancer research and streamlining medical laboratory diagnostic procedures. As a healthcare coach, Elnaz Zandi is at the forefront of transforming healthcare environments. Her focus on enhancing service quality and fostering team culture has led to significant improvements. Elnaz Zandi has led several initiatives to improve employee engagement, patient care delivery, and operational efficiency in a private healthcare clinic in Tehran, Iran. Her ability to bridge research with leadership practices enables her to drive impactful change, particularly in multicultural and interdisciplinary teams. Elnaz Zandi also actively coaches healthcare leaders to align their strategies with evolving patient needs and industry standards. Her international experience, rooted in Iran and Canada, has given her a unique and global perspective on healthcare challenges and solutions. This diverse experience has shaped her mission to continue empowering healthcare teams to excel in providing patient centred care while expanding their collaborative culture. https://orcid.org/0009-0005-9335-2500